Service & Repair Instructions

F.A.Q.

Choose the subject of your support request and consult the FAQ
If you do not find a solution to your problem, you can send an inquiry to our after-sale service.

GENERAL

WARRANTY, REPAIR

HOW LONG IS THE GUARANTEE OF MY MACHINE?

For the Handpresso Pump range (Handpresso Pump, Handpresso Pump ESE, Handpresso Pump ground coffee) : 2 years
For the Handpresso Auto range (Handpresso Auto, Handpresso Auto ESE) : 1 year


MY MACHINE DOESN’T WORK AND IS STILL UNDER WARRANTY, WHAT SHALL I DO?

Contact Handpresso’s customer service to arrange a repair (please do not return without contacting our service team on 01282 862 822)


If you have bought your machine outside of the UK, contact first of all the retailer in your country.

Machines purchased from a non UK authorised dealer will not be covered under warranty. 
 

MY MACHINE DOESN’T WORK AND IS NOT UNDER WARRANTY ANY LONGER, YET I WANT IT REPAIRED.

Contact Handpresso’s customer service, we offer a flat rate for each type of repairs to be done on your machine.

If you’ve bought your machine outside of the UK, contact first of all the retailer in your country.
 

COFFEE

WHAT TYPE OF PODS SHALL I USE WITH THE HANDPRESSO MACHINES?

The Handpresso machines use E.S.E. and compatible pods (Easy Serving Espresso) also called hard pods for coffee machines. They are easily recognizable thanks to the logo below .

WHERE CAN I FIND E.S.E. PODS?

These pods are to be found in the coffee section in hypermarkets, at your coffee roaster’s, in the internet. More than a hundred coffee roasters make pods meeting E.S.E. requirements. Discover new tastes, new origins, new varieties. Being packed individually, these pods keep their aroma much longer!
ESEPODS

WHAT TYPE OF GROUND COFFEE SHALL I USE WITH THE HANDPRESSO MACHINES?

The ground coffee has to be espresso coffee with a much finer grind than other standard ground coffees.
Fill coffee in the ground coffee adapter and tamp with the tamper. Fill again till the Domepod is full.
ground coffee
 

 

  Handpresso Wild range

HANDPRESSO PUMP MANUAL GUIDE

HANDPRESSO PUMP ESE


Download Pdf

HANDPRESSO PUMP GROUND COFFEE


Download Pdf

HANDPRESSO PUMP


Download Pdf

MAINTENANCE

COMMON MAINTENANCE OF MY HANDPRESSO PUMP

In order to ensure perfect operation, make sure you regularly oil your machine.
Pour a few drops of cooking oil on the shaft of the pump and pump a few times to oil the O-rings which are inside.
This maintenance is also to be done on the infusion button in order to prevent it from becoming too hard to use.
To descale the water reservoir of your machine, fil lit with white vinegar and rinse under running water many times.
To clean the portafilter of your machine, rinse it simply under running water.
 
Download Pdf

MY MACHINE IS HARD TO PUMP

In order to ensure perfect operation, make sure you regularly oil your machine.
Pour a few drops of cooking oil on the shaft of the pump and pump a few times to oil the O-rings which are inside.
This maintenance is also to be done on the infusion button in order to prevent it from becoming too hard to use.
Download Pdf

THE INFUSION BUTTON IS HARD TO USE

In order to ensyre perfect operation, make sure you regularly oil your machine.
Pour a few drops of cooking oil on the shaft of the button and pump a few times to oil the O-rings which are inside.
This maintenance is also to be done on the shaft of the pump in order to prevent it from becoming too hard to use.

 
Download Pdf

I HAVE LOST THE O-RING OF MY POD HOLDER, HOW CAN I FIND A NEW ONE?

In the Instructions of your Handpresso Pump, there is a spare O-ring.
If you have lost it or already used it you can find a new set here

BUY Seal Set



 

COFFEE RESULT

MY COFFEE IS BREWED TOO QUICKLY

- use of the Handpresso Pump ESE or Handpresso Pump in pod version
Check that the pod used is an E.S.E. standard pod.
Beware not to soften the pod by handling it.
Some roaster’s pods are not tamped in the same way, in order to make a reference test, try to make a coffee with a pod with the E.S.E. logo.
If after having used the right pod, your coffee is still brewed too quickly, we recommend to use an « Intense portafilter », which slows down the extraction of the coffee.
Handpresso Pump intense

- use of the Handpresso Pump ground coffee or Handpresso Pump in ground coffee version
The ground coffee has to be espresso coffee, with finer grinds than standard ground coffee. 
The coffee has to be tamped in the ground coffee adapter, use the tamper in order to do so.
Handpresso tamper

It is recommended to fill and tamp the coffee several times in the ground coffee adapter so the coffee reaches the border of the ground coffee adapter.
If after having used the right grind and tamped the coffee properly, the coffee is still brewed too quickly, we advise you to use an « Intense portafilter », which slows down the extraction of the coffee.
Handpresso Pump intense
 

MY COFFEE IS BREWED TOO SLOWLY

- use of the Handpresso Pump ESE or Handpresso Pump in pod version:
Your pod must have been damp, which slows down the extraction of the coffee.
To avoid the problem, we recommend to pump up to 16 bars, add hot water and place the pod at the end.
If your machine still does not work after these checks, please contact Handpresso’s customer service.
- use of the Handpresso Pump ground coffee or Handpresso Pump in ground coffee version
You may have tamped the ground coffee too hard in the ground coffee adapter, give another try by tamping it a bit less.
If your machine still does not work after these checks, please contact Handpresso’s customer service.
If you have bought your machine outside of France, contact first of all the retailer in your country.
 

HANDPRESSO AUTO RANGE

HANDPRESSO AUTO MANUAL GUIDE

HANDPRESSO AUTO ESE 12V


Download Pdf

HANDPRESSO AUTO 12V


Download Pdf

 

COMMON MAINTENANCE OF MY HANDPRESSO AUTO MACHINE

The Handpresso Auto machine heats the water like a kettle, thus the maintenance of the machine is similar to that of your kettle. Pour white vinegar instead of water in the reservoir of the machine and start the cycle to descale then rinse many times under running water to remove the taste of vinegar.
Descale the machine regularly (every 2nd month or every 100 coffees) in order to increase its performance and life.
 

COFFEE RESULT

MY COFFEE IS BREWED TOO SLOWLY


Make sure not to have poured too much water in the reservoir, it may dampen the pod.
Use the water level indicators, stop pouring water as soon as the last but one indicator turns black.


If your machine still does not work after these checks, please contact Handpresso’s customer service.
If you have bought your machine outside of France, contact first of all the retailer in your country.


  My coffee is cold

Have you heard the 3 bleeps at the end of the cycle ? You can hear them approx. 2min30 after having started the machine.

Start the engine of your car. Once the engine is running, the battery has more power and can heat Handpresso Auto machine more rapidly.
Our machines are fitted with a safety device, they automatically turn off after 3mn40. If the power of your battery is low, the machine will stop after 3mn40 even though the water is not warm enough.
Do not hesitate to restart the machine a second time, after that the coffee will be at the right temperature.
Do not worry if the pressure does not increase during the second cycle.

If your machine still does not work after these checks, please contact Handpresso’s customer service. 
If you have bought your machine outside of France, please contact first of all the retailer in your country. 

I’D LIKE A LARGER COFFEE, CAN I POUR MORE WATER IN THE MACHINE?

By pouring more water than necessary (ie 50 ml), the machine will have defects (spills, leakage leading to electronic fault).
You have to stop pouring when the last but one water level indicator turns black.

Faults due to overfilling are not covered under warranty.
 

TECHNICAL PROBLEM

MY MACHINE DOES NOT WORK IN THE CAR

Remember to turn on the engine of your car. Our machines are fitted with a safety device and do not start if the voltage or the power is not sufficient.
Do not use cigarette lighter power strips.
Check the light of the cigarette lighter plug of your machine.
If it does not light up: make sure that the cigarette lighter plug is well plugged in the cigarette lighter plug of your car.
Make sure that the cigarette lighter plug of your car is working with another device.
Check the value of the fuse of the cigarette lighter plug of your car. It has to be at least a « 15A » fuse. If you have a fuse of a lower value, ask your mechanic or dealer in order to know if you can increase the value of the fuse without any risk.
If your machine still does not work after these checks, please contact Handpresso’s customer service.


 

MY MACHINE IS LEAKING THROUGH THE YELLOW RING DURING THE HEATING AND/ OR THERE ARE BIG PROJECTIONS WHEN I PRESS THE STOP

You may have poured too much water in the machine!
Watch the water level indicators carefully.
You have to stop pouring when the last but one water level indicator turns black.


Check that the flap of the pod is folded back up.

Check that you have not lost the O-ring around the pod holder.
If your machine still does not work after these checks, please contact Handpresso’s customer service.
If you have bought your machine outside of France, please contact first of all the retailer in your country.
 

I CANNOT OPEN THE PORTAFILTER

Handpresso Auto works at a pressure of 16 bars. In order to avoid injuries or damage to the product due to the pressure, a safety device prevents you from handling the portafilter if the Espresso button is in the right position.
A safety ring tells you when the machine is under pressure. You cannot open the machine if the safety ring is visible.
Press the STOP button till the end so the safety ring disappears. As the machine is no longer under pressure, you can open the portafilter.

If your machine still does not work after these checks, please contact Handpresso’s customer service.

I CANNOT CLOSE THE PORTAFILTER

A safety device prevents you from handling the portafilter if the Espresso button is not in the right position. See if the safety ring is visible. If it’s not the case, press the STOP button till the end. Place the portafilter and close it up to the locking indicator.
If your machine still does not work after these checks, please contact Handpresso’s customer service.
If you have bought your machine outside of France, contact first of all the retailer in your country .
 

I CANNOT PRESS THE ESPRESSO BUTTON

Handpresso Auto is fitted with a safety device blocking the use of the Espresso button if the machine is not turned over.
Make sure that the portafilter is tighly closed up to the locking indicator.

Flip the machine around, portafilter above the cup and press the Espresso button.
If your machine still does not work after these checks, please contact Handpresso’s customer service.


 

 

Can not find the answer to your question in this FAQ ?
Do not hesitate to contact Handpresso after sales service ! We will reply as soon as possible.